Return & Refund Policy

At LIVEBLOOMS, we are committed to providing a fair, transparent, and customer-friendly return process. Please review the policy below to understand your rights and our procedures.

🔄 Return Window

• You must contact us within 2 days of delivery to report any issues or request a return/refund.
• The return window is based on the delivery date shown in the carrier’s tracking information.
• Requests made after 2 days cannot be accepted.

🚚 Return Shipping Fees & Labels

• For approved returns due to defective or damaged items, LIVEBLOOMS will cover the return shipping cost.
• If a return is required, we will provide a prepaid return shipping label via email.
• In most cases, returns are not necessary — we typically resolve issues through replacements or refunds without needing the item back.
• We do not accept returns for non-defective items, change of mind, or unwanted products.

🌿 Return & Replacement Eligibility

1. Live Plants

• If your plant arrives damaged (e.g., dead, mushy, black or brown trunk/stems) or fails within 30 days despite proper care, we will offer a free replacement or full refund.
• If a return is required, LIVEBLOOMS will cover shipping and provide a prepaid label.

2. Seeds, Bulbs, Scionwood & Cuttings

• We offer replacements only if these items arrive damaged.
• No return is required in these cases.

❌ We Do Not Accept Returns For

• Change of mind or unwanted items
• Opened seed packets without damage
• Healthy scionwood, cuttings, or plants
• Any claims submitted after the 2-day return window

⚠️ Important Conditions

• We do not cover damage caused by improper planting, neglect, or failure to follow provided care instructions.
• We are not responsible for delays or issues caused by incorrect or incomplete shipping addresses provided by the customer.

📩 How to Request a Return or Replacement

Please email us at info@liveblooms.com within 2 days of delivery and include:

• Your order number
• Clear photos of the damaged item(s)
• Photos of the outer packaging and shipping label
• A brief explanation of the issue

We will respond within 1–5 business days with a resolution. We may offer a replacement, refund, or provide instructions if a return is required (including a prepaid return label).

⚡ Quick Summary

• Return window: Contact us within 2 days of delivery.
• Return shipping fee: Covered by LIVEBLOOMS for defective/damaged items.
• Return label: Provided if a return is required.
• No returns for non-defective items or opened seeds without damage.

Contact Us

For questions or to start a claim, contact us:

Email: info@liveblooms.com
Phone: +1 (931) 326-9985
Address: 1905 Race St #302, Cincinnati, Ohio 45202, United States